Though this is not the mainfactor for you to distinguish a dependable cloud hosting company from a bad one and a reseller from an actual supplier, being able to call and talk with a live person is a sign that you are not working with a one-person service provider and that you can reach someone when you need help. The telephone support for web hosting services may range from basic to expert, which means that the problems that can be resolved through a phone call vary based on the company. In the general case, these issues are simpler and feature billing or 1st level technical issues since more difficult problems generally need a support ticket where both you and the sysadmins can follow what is going on with a particular situation. However, having the option to call your provider can save you lots of time and efforts for the numerous small issues which will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

We believe that being able to consult with a live consultant is very important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you are able to reach us over the phone for 14 hours a day. If you consider obtaining one of our cloud packages, for instance, you're able to give us a call and learn more about our services before placing your order in order to ensure that we do meet all the system requirements for your sites. Following your purchase, you can call us about all of the sales or billing difficulties you may have, or get any kind of general or basic technical info you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you may have to open a ticket if you come across such an issue, still for all the general, billing or minor technical issues you can always give us a call and we'll help you right away in order to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our state-of-the-art cloud platform or you are able to receive any other general information about our semi-dedicated services. We now have local numbers in the USA, the UK and Australia along with an international number, so that you can call the one which is nearer to your location.