Should you ever face a problem with your site and be incapable of tackling it on your own, ask the respective web hosting provider’s client service staff to assist you to get the site back online. A prompt resolution would be the best scenario, but lots of hosting companies reply within twenty four hours or even more, all the more so if you are working with a hosting reseller. Even if your problem can be quickly solved, your site may not work correctly or it may not be accessible whatsoever for an extended time interval, so you may lose potential customers since it’s highly unlikely that anyone will be enthusiastic to revisit a site that’s out of order. Thus, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a timely fashion. If a software app update doesn’t go smoothly or if you erase something accidentally, for instance, the site must be restored swiftly in order to avoid extended inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our cloud packages come with a sixty-minute reply guarantee, which goes to say that irrespective of what question or predicament you might have, we’ll always be there to help you. As it is, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support team representatives will be at your service 24x7, even on weekends and official holidays, which implies that you’ll get immediate support at all times. We know just how expensive time can be, so by the time we reply to your e-mail or support ticket, we will have enquired into the matter and, if we haven’t discovered a solution, we’ll provide you with more info on what you need to do on your end – if the situation requires it. With our support services, you can rest assured that there will be somebody to assist you immediately, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care staff members will be at your disposal at all times and they’ll reply to any ticket that you open through the web hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you’ve got a generic enquiry about your semi-dedicated server or you come across an obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24x7 to handle any billing, general or technical issue. If you get in touch with us about anything that’s within our capabilities, we will sort it out before we reply, so you will not have to wait around for hours or even days while the problem lasts. In case there’s something that you need to do on your end, we will provide you with the required information – what workable solutions to try out, what steps to take, etc.