A live chat is among the ways of communication offered by some website hosting companies as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This way of contact is quicker in comparison to a support ticket and it will make it less likely to misunderstand or misspell something in comparison to a call with an agent. What's more, if the trouble that you have needs some time to be investigated and dealt with, you will be able to do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat support service totally free provided that you have world wide web accessibility even when your hosting provider is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the cloud packages that we offer and we can support you with almost everything in real time. If you don't have an account with our company yet, we'll provide you with more details about the plans in order to help you to pick the most appropriate plan. If you are a current customer, we are able to help you with any general or billing issue plus with lots of common tech issues, for example an email address installation in a desktop email client. When you are unable to call us for some reason or you're in a country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Certainly, some problems require extra time to examine and test, so you'll need to open a support ticket to our technicians, still, we will save you time and help you with many problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is designed for all of our prospective and present clients. In case you're looking for a new web hosting account, you are able to chat in real time to one of our agents and get more info about our semi-dedicated hosting in order to pick the perfect package for your web sites. In case you already own an account with us, we'll be able to assist you timely with general, billing and first-level technicalissues. Although in certain cases you'll need to open a support ticket as there're problems that can't be resolved through a live chat, we'll be able to help you with numerous basic jobs, like installing an e-mail account in an email client or redirecting one domain name to another one. This way, you will benefit from quick assistance and you'll save time and effort.