There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a trouble ticket system. It’s the least complicated channel of communication for different reasons. In case no help desk support team member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy ‘n’ paste large pieces of information without the need to worry about typographical mistakes, and in case a specific issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one place, so each party can always see the comments added by the other one. The negative side of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which implies that if you have to provide information or to follow directions, you will have to use no less than 2 different systems and this number could grow if you want to administer a number of domain names. Furthermore, many hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud packages isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any given time with just a couple of clicks of the mouse, without having to sign out of your account. The ticketing system features a quick-search field, so you can track the status of practically any support ticket that you have submitted in the past, if needed. In addition, you can see knowledge base articles that belong to various problem categories, which you can select, so you can find out how to deal with a particular problem before you actually post a ticket. The response time is no more than 60 minutes, which means that you can receive swift assistance at any specific time and if our client support team suggests that you should do something within your account, you can do it instantaneously without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more convenient to manage everything from one place, which is the reason why we have incorporated a ticketing system into the custom-developed Hepsia Control Panel, which comes with every single semi-dedicated server package. This will allow you to handle the correspondence with our support team along with your semi-dedicated server, which suggests that you will not need to remember an additional log-on name for a different admin dashboard. You’ll be able to open a new ticket or to track the status of an old one with no more than several clicks of the mouse whilst you are browsing the content within your account. You can also search through older tickets using a smart search function or check applicable FAQ articles, which provide solutions to commonly encountered predicaments. The inbuilt ticketing system is monitored 24-7 with the maximum ticket response time being only one hour, so there will always be somebody to help you out.