Irrespective of the fact that the web hosting service supplied by the different companies is almost the same, every provider has got their own platform with its own modifications and ways to carry out certain operations. This is why, a big knowledge base will be truly helpful both for people with little or no experience and for technically advanced users who will eventually find out how given tasks are accomplished, but will waste valuable time meanwhile. The aim of such a knowledge base is to help make the service fast and simple to use, saving users plenty of time and efforts. The consequence is more content clients, as they can easily find the info they desire, and substantially less work for the technical support staff representatives, because usually the vast majority of the queries and issues that clients have got are already included in the knowledge base. In case the articles are well-written and cover more topics, you will be able to get to know more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans feature an in-depth knowledge base where you can find information about all the problems that you could possibly face and their resolutions. You can discover how to set up and administer a mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your email client are accurate, but nevertheless you’re unable to send emails, for example. We’ve done our best to be as exhaustive as possible and to encompass all possible options in order to help you save time and effort and to give you different solutions for any issue. The knowledge base comprises educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about particular functions and features in each section of the Control Panel, whereas if you would like to see the complete collection of articles, you should visit the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled an extensive online knowledge base for all our current and future clients, so in case you order a semi-dedicated server plan from us, you will be able to find any information that you are looking for at any time. We have an array of educational articles, which will help you understand better what’s happening in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are just 2 examples. Our detailed manuals will help you do anything you need – unpack an archive, import a database, redirect a domain name, etc. Moreover, we’ve also got troubleshooting guidelines, which will permit you to discover what causes a specific problem and the likely solutions for it. If you cannot send emails or your domain name opens an HTTP 500 error message, for example, you can examine our knowledge base and fix the issue instantaneously. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.