The accessibility to the customer and technical support that a cloud hosting company offers will tell you a lot for the services which they offer too. In the event that you are allowed to use only e-mails and / or tickets, you have most likely found some reseller not the web hosting supplier. When this is the case, you'll have to wait for a couple of days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the actual web hosting company for further assistance. If the supplier offers various options for communication with quick response time available at any time, they are most likely the top provider, not only a reseller. So you will get prompt assistance and top quality support since they'll have direct access to the servers where your account is. Whatever the trouble - technical or sales, it's always much better to get in touch with your web hosting company directly via your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We provide 24/7 billing, customer and technical support for our cloud packages. Even if you are not our customer yet and you have questions, we can assist you right away and give you the necessary information, so as to give you the choice to make the very best decision when you purchase a new hosting account. We're available at any time, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have several phone numbers internationally, thus you'll be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget all about waiting for days to get support for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 technical support services even on official holidays. All your sites will be available all of the time and so will we. With various connection options, you will be able to select the easiest approach to get in touch with us and learn more about our solutions if you do not have an account yet, or ask for assistance if you are already our customer. You're able to call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour answer time guarantee, although it rarely takes more than 20 min to get assistance whatever the complexity of the problem. With our customer and tech support services, we will be there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

In case you acquire a virtual private server through our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local telephone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you're a current customer and you're looking for assistance with a technical issue that requires more time to investigate or resolve, you can open a ticket through your billing account or you'll be able to send an email message and we'll take care of the issue and send you a response within 1 hour. The reply time is warranted 24/7, including weekends and holidays, still for the majority of issues it takes no more than 30 mins to receive assistance. Our support service covers the VPS and all of the pre-installed software it includes, so in case you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max reply time warranty, you will get timely support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result when you open a ticket via your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question requires a longer period of time to be solved or in case it needs to be given to our administrators, since it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.