Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every support request you submit to us will be replied to within maximum one hour. In case your trouble ticket or e–mail requires further assistance from an admin, we’ll without delay forward it and leave a note to notify you that your matter is being worked on. If you make use of our Admin Services package, any of the server administration tasks included there will be executed at a time that suits you.

  • Top quality support service

  • A First–Rate Client Care Service

  • We will be online for you 24/7 to answer any enquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server management procedures, you can examine our Admin Services package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package comes with our free–of–charge Hosting Control Panel, which sports an integrated knowledgebase and a group of how–to video tutorials. Whenever you need help with the Hosting Control Panel, just hit the Videos or Help buttons located in the upper right corner.